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Terms & Conditions

 

These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

 

Privacy

 

Any personal information you provide is confidential and will not be shared with any other organisation. We will only use your contact details for ordering purposes or to notify you of our special promotions. As we use Sagepay for online payments, your credit/debit card details are not shared with, or stored by, International Foods Online.

 

Payment

International Foods Online uses Sagepay to process your payments. Sagepay is a secure, trusted online payment method and will not pass on your financial details to us or any other organisation. Find out more on their website: http://www.sagepay.com/

 

Product Shelf-life 

As most of our products have been shipped from the US, South Africa and other countries, the Best Before date may, very occasionally, not be as long as we would like. However, we will never knowingly send you a product with a very short shelf-life.

All our Ostrich, Springbok and Kudu meat cuts are imported from South Africa. All meat products are sent frozen and in ice packs, refrigerate straight away and consume within 3 days of receiving delivery.

 

Cancellation Policy

 

All order cancellations are at the discretion of International Foods Online. Please contact us within 24 hours of submitting your order.

 

Returns

 

In the unlikely event you wish to return a product, please contact us within 3 days of receiving your order and we will give you an RMA number and further instructions. We will not accept returned products without an RMA number. In the event of a refund, we will reimburse the cost of any goods returned in an unopened and undamaged condition. Delivery costs are not refundable unless otherwise agreed. Please contact us with any queries. 

 

In the event of any damage to orders, please submit photographic evidence of all damage and retain the damaged product. Any compensation will only be granted, at the discretion of International Foods Online for the items for which this has been provided.

 
 
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